Refund Policy

This Refund Policy applies to all paid subscription services provided by Chat Translation (“the Company”). The policy is applied equally to all users worldwide; however, where mandatory local laws exist, such laws shall prevail over this policy.

1. Payment & Subscription

• All paid plans are offered via monthly automatic credit card billing.

• In case of payment failure, up to three (3) retries will be attempted. If all fail, the account will automatically be switched to the Free plan.

• All amounts are displayed in USD (U.S. Dollars). Exchange rates and foreign transaction fees are subject to the policies of the issuing bank or card provider.

2. Subscription Cancellation

• Users may cancel their subscription at any time. After cancellation, premium features remain available until the end of the already-paid subscription period.

• The cancellation process may vary depending on the payment channel. Please refer to the FAQ for detailed instructions.

3. Refunds

3.1 Apple App Store

Refund requests must be submitted directly to Apple. Approval or denial will be determined in accordance with Apple’s refund policy.
The Company’s Customer Support may only provide procedural guidance.

3.2 Google Play Store

Refund requests must be submitted directly to Google Play Store. Approval or denial will be determined in accordance with Google’s refund policy.
The Company’s Customer Support may only provide procedural guidance.

3.3 Website

Refund requests can be made via the following path:
Log in → Workspace → Plan Management → Current Plan → Refund

A full refund will be granted in the following cases:

• No service usage has occurred, and withdrawal of subscription is requested within 7 days of payment (except where restricted by applicable law such as the Content Industry Promotion Act or the Act on Consumer Protection in Electronic Commerce, etc.).

• Incorrect charges due to system errors (e.g., duplicate payments).

• Cancellation of the paid service contract within 14 days of first payment, provided usage (e.g., Online Meeting hours) remains within the Free service allowance.

If the cancellation occurs after 14 days from the subscription start date, the refund will be calculated by deducting (i) the equivalent of 14 days of usage and (ii) 10% of the remaining subscription fee, from the total paid amount.

Refund processing typically takes 3–10 business days.
For related inquiries or objections, please contact: ct.support@flitto.com

4. Refunds Based on Minimum Legal Obligations

This policy is principally governed by the laws of the Republic of Korea. However, where mandatory local consumer protection laws exist in a user’s region, such laws will take precedence.

• EU Users: Under the EU Consumer Rights Directive, you may request a refund within 14 days of the initial payment, without specific reason. However, any portion of the service already used may be deducted.

• Korean Users: Under the Act on Consumer Protection in Electronic Commerce, a refund request may be made within 7 days of payment, except where significant use of the service has already occurred.

• U.S. & Other Regions: Local consumer protection laws guaranteeing minimum refund rights shall apply.

5. Collection & Processing of Personal Data for Refunds

• Only the minimum personal information required for processing refunds will be collected and used solely for that purpose.

• Users may access or request correction of their personal data at any time. Users may also request deletion of their personal data, which will be honored where legally permissible.

Personal data required for refunds:

• Name, email address, and payment information (including payment method details).

Retention periods (as required by law):

• Transaction records (payments, orders, refund history, user information): 5 years (per Electronic Commerce Act).

• Refund-related records: 5 years (per Consumer Protection Act).

• Accounting and tax-related records: 5 years (per Framework Act on National Taxes and Income Tax Act).

6. Service Transition After Cancellation or Refund

• Upon confirmation of refund or subscription cancellation, the account will automatically transition to the Free plan on the day following the end of the paid subscription period.

Changes under Free Plan:

• “Frequently Used Phrases”: Limited to the first 3 saved entries.

• “Datasets”: Only 1 dataset will remain active; others will be deactivated.

7. Amendments to the Policy

• The Company may amend this Refund Policy. Any changes will be announced in advance through notices on the website and within the app.

Effective Date: October 2, 2025
Announcement Date: October 14, 2025