Terms of Service
Article 1 (Purpose)
These Terms of Service (the “Terms”) are intended to define the conditions and procedures for the use of all Chat Translation-related features and ancillary services (the “Service”) provided by Flitto Inc. (the “Company”) to users, including but not limited to real-time translation, Quick Chat, online meetings, custom assistants, frequently used phrases, and dataset management, as well as the rights, obligations, and responsibilities of the Company and users.
Article 2 (Definitions)
“User” means both members and non-members who use the Service provided by the Company under these Terms.
“Member” means an individual who has agreed to these Terms, entered into a service agreement with the Company, and completed membership registration.
“Non-member” means an individual who uses the Service without registering as a member.
“Account” means the user identification created by the Company based on information such as the email address and password provided by the Member.
“Workspace” means a virtual space provided by the Company that allows individuals or teams to use the Service.
“Paid Service” means any Service that requires payment of usage fees.
“Free Service” means any Service available without payment.
“Paid Member” means a Member who pays fees to the Company to use a paid plan.
“Host” means a Member who has the authority to create, terminate, and manage Quick Conversations or online meetings.
“Guest” means a User who participates in a Quick Conversation or online meeting created by a Host.
Article 3 (Effectiveness and Amendment of Terms)
The Company shall publish these Terms on the Service website or provide a linked page so that Members can review the content.
These Terms shall take effect with respect to Members who have agreed to them.
The Company may amend these Terms to the extent that such amendments do not violate applicable laws, including the Content Industry Promotion Act, the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, and the Framework Act on Consumers.
When the Company amends these Terms, the Company shall notify Members of the revised Terms, specifying the effective date, via a Service notice or by email at least seven (7) days before the effective date; provided that, if the amendment is disadvantageous to Members, the notice shall be given at least thirty (30) days prior to the effective date.
If a User does not agree to the amended Terms, they may expressly reject them by contacting the Company’s Customer Support (ct.support@flitto.com). In such cases, either the Company or the User may terminate the service agreement, and the User’s access to the Service may be restricted.
If the User does not expressly reject the amended Terms by the effective date, the User shall be deemed to have consented to the amended Terms.
Article 4 (Formation of Service Agreement)
The Service agreement is established when a Member applies for membership after agreeing to these Terms and the Company approves such application.
A Paid Service agreement is established when a Member applies for Paid Service by making a payment after agreeing to these Terms, and the Company approves such application.
Article 5 (Protection of Personal Information)
The Company shall endeavor to protect Members’ personal information in accordance with the Personal Information Protection Act and other applicable laws.
The protection and use of personal information shall be governed by applicable laws and the Company’s Privacy Policy.
Article 6 (Provision of Services)
The Company provides the following Services:
Quick Conversations: Real-time translation and communication. One Host creates/terminates/edits a conversation room, with multiple Guests (Members or Non-members) able to participate.
Online Meetings: Real-time voice listening, instant translation draft display, and meeting summary (not available on mobile). One Host creates/terminates/edits a meeting, with multiple Guests able to participate.
Custom Assistant: User-configurable translation environment (domain, role/purpose, dataset).
Frequently Used Phrases and Dataset Management: Limited by plan type.
Non-member Guests may participate in Quick Conversations and online meetings but cannot use Workspaces or change settings, and must provide consent for personal information processing upon participation.
The Service is divided into Free Service (Free Plan) and Paid Services (Pro Plan, Enterprise Plan). Details of each plan’s features are available on the Service website under the Plan Management page.
Article 7 (Changes and Suspension of Service)
The Company may change (including converting into a paid service) or suspend all or part of the free Services for management, policy, operational, or technical reasons.
In such cases, the Company shall notify Members in advance; provided that, where prior notice is not possible due to unavoidable reasons, notice may be given afterwards.
Unless otherwise provided by applicable law, the Company shall not provide separate compensation for such changes or suspensions.
Article 8 (Membership Registration and Account Management)
A user may apply for membership by agreeing to these Terms and providing the required member information in the form prescribed by the Company.
Membership is established when the Company accepts the application described in the preceding paragraph.
The Company may refuse to approve an application or may terminate the service agreement afterward if any of the following apply:
The application is made under another person’s name or contains false information;
The required information is not provided in the form prescribed by the Company;
The applicant has a history of disrupting the normal operation of the Company’s services;
The Company otherwise deems the applicant unsuitable for membership.
The Company may, at its discretion, merge accounts registered under the same email address. Members may request the cancellation of such a merger through the customer support center (ct.support@flitto.com).
Members must manage their account information (such as passwords, nicknames, etc.) securely. The Company shall not be liable for any damages arising from the theft or misuse of account information.
Article 9 (Types of Paid Services)
The types of paid services provided by the Company are as follows. The scope of services provided may vary depending on the type of paid service.
Pro Plan: A subscription plan that allows users to access paid services by agreeing to these Terms of Service and making recurring payments.
Enterprise Plan: A subscription plan that allows users to access paid services by entering into a separate agreement with the Company and making recurring payments.
In the case of the Enterprise Plan, the fees and payment terms are determined by a separate written agreement between the Company and the paid member. In such cases, the general fees and payment terms specified in these Terms of Service may not apply, and the separate agreement takes precedence.
The Company’s billing policy is as follows:
The fees for paid services are listed in USD.
Depending on the tax policies of the country where the paid member’s payment is made, additional taxes (e.g., EU VAT, Australian GST, Japanese Consumption Tax) may be applied automatically via Paddle.
For payments made in currencies other than USD, Paddle’s currency conversion policy will apply.
Additional fees, such as overseas transaction fees or currency conversion fees from card issuers, may be applied.
Article 10 (Notices to Members or Users)
The Company may provide notices to members via the email address provided during registration or through the service website.
Article 11 (Recurring Payments)
The Company charges paid members for the use of paid services, and these fees may be subject to change according to the Company’s policy.
The Company will notify members of service fees, payment methods, and any changes via the service website.
Paid members are deemed to have agreed that, due to the nature of recurring payment subscriptions for continuous use of paid services, the fee will be automatically charged each month from the initial payment date (the “Service Period”) using the payment method selected at the time of first payment (e.g., if paid on February 5, the next automatic charge will occur on March 5) (the “Recurring Payment”).
The Company may retain members’ payment information during the Service Period and for a certain period after the Service Period to ensure smooth recurring payments.
Recurring payments will automatically renew under the same conditions for each Service Period unless canceled, and paid members may terminate recurring payments at any time pursuant to Article 13.
The Company does not charge additional fees for the payment method selected by the paid member.
Paid members must choose one of the payment methods provided by the Company (credit card, debit card, etc.) to make recurring payments, and the available payment methods may change.
The Company will notify paid members when a recurring payment occurs. However, if explicit consent is given, the Company may omit notification of payment.
Recurring payments may be restricted depending on the Company’s policy, the standards of the payment provider (payment solution provider, card issuer, etc.), or applicable laws, and in such cases, the use of paid services may be limited.
Paid members must comply with these Terms, applicable laws, and social norms in connection with recurring payments, including the following:
Paid members shall not use another person’s payment method without authorization. The Company is not responsible for any losses or damages incurred by the Company, the rightful owner of the payment method, or any third parties as a result of unauthorized use.
Paid members must update any changes to the information provided for recurring payments directly on the service website. The Company is not responsible for any damages caused by negligence in updating information.
Paid members must use a valid and authorized payment method for recurring payments, and the Company may request documentation to verify the legitimacy of the payment method.
If the Company deems verification of the payment method necessary, the Company may suspend the paid member’s access to services until verification is completed.
Article 12 (Modification and Termination of Services)
The Company may modify, suspend, or terminate part or all of the services if there are significant operational reasons, such as a decrease in service usage or deterioration of profitability.
In such cases, the Company shall notify members in advance, and no separate compensation shall be provided unless otherwise stipulated by law.
Article 13 (Termination of Recurring Payments)
Paid members may request the termination of recurring payments at any time through the service website.
If a paid member requests termination of recurring payments, they may continue to use the paid services until the expiration of the service period for the last recurring payment. After this expiration, access to paid services will be suspended, and only free services will be available.
When paid service access is suspended, the following changes will apply:
Frequently Used Phrases: Only the first three phrases registered are retained; any excess phrases will be deactivated (viewable but not selectable).
Datasets: Only one dataset set as “Default” at the time of plan change is retained; all excess datasets will be deactivated (viewable but not selectable).
Article 14 (Protection of Personal Information)
The Company shall comply with relevant laws and regulations concerning the protection of members’ personal information, including the Personal Information Protection Act, and shall strive to protect members’ personal information.
Matters concerning the protection and use of personal information shall be governed by relevant laws and the Company’s Privacy Policy.
Article 14 (Withdrawal of Subscription and Termination of Service Agreement)
Paid members may withdraw their subscription within 7 days of payment if they have not used the service at all. However, this does not apply in cases where withdrawal is restricted under relevant laws such as the Content Industry Promotion Act or the Act on Consumer Protection in Electronic Commerce.
Paid members may terminate the paid service agreement under any of the following circumstances:
Termination within 14 days of payment, provided that service usage (e.g., Online Meeting time) falls within the scope of free services.
When significant service disruptions occur due to the company’s fault (e.g., service outage exceeding 24 hours), causing substantial hindrance to the use of paid services.
When a member does not agree to amendments to these Terms or changes in the service and wishes to terminate the paid service agreement.
Rights under paragraphs 1 and 2 may be exercised via the customer support center (ct.support@flitto.com) or through the service website, and related inquiries will be handled through customer support.
If a paid member exercises rights under paragraphs 1 and 2, the company will refund the service fees to the member in accordance with Article 15.
Article 15 (Refund of Service Fees)
Paid members may request a full refund of the service fees already paid only under any of the following circumstances:
When an unfair service fee (e.g., duplicate payment) has been charged due to a system error.
When withdrawing the subscription in accordance with Article 14, Paragraph 1.
When terminating the service agreement in accordance with Article 14, Paragraph 2, Subparagraph 1.
Paid members may request a partial refund of the service fees already paid, after deducting the portion corresponding to the benefits gained from using the paid service, only under any of the following circumstances:
When terminating the service agreement in accordance with Article 14, Paragraph 2, Subparagraphs 2 and 3.
When significant hindrance to the use of paid services occurs due to the company’s clear fault.
The company will notify the paid member of the review results for refund requests under Paragraphs 1 and 2 within 3 to 10 business days (excluding weekends and public holidays).
Matters not specified in this Article regarding the refund of service fees shall follow the company’s refund policy.
Article 16 (Posting of Content by Members)
All rights and responsibilities for content posted by members on the service lie with the members themselves, and the Company shall not be responsible for such content.
Members shall not post or transmit any of the following content:
Content that is false, defamatory, obscene, or violent;
Content that infringes upon the intellectual property rights of the Company or third parties;
Content that contains viruses or malicious code that may interfere with the normal operation of services;
Content posted for commercial purposes without the Company’s prior approval.
The Company may delete or refuse to register such postings without prior notice.
Article 17 (Use and Disposal of Data)
All data created or transmitted by members while using the service may be utilized for improving service quality and technological development.
The company immediately anonymizes all collected data in accordance with the Personal Information Protection Act and other relevant laws, storing it in a manner that makes decryption impossible.
Anonymized data may be used for service improvement, development of new features, AI translation models, and related research and development, and may be shared with third parties (e.g., research institutions, partners). In such cases, the shared information will be provided in a form that cannot identify any individual under any circumstances.
When a member requests deletion of personal information, the company will promptly dispose of the relevant data in accordance with the Privacy Policy and applicable laws, including the Personal Information Protection Act. However, data that must be retained under laws such as the Act on Consumer Protection in Electronic Commerce will be destroyed after the legally required retention period has elapsed.
When a member withdraws, the following data deletion policy applies:
Data to be deleted: account information, personal workspace, chat records, frequently used phrases, voice data.
Data retained: anonymized chat logs (for the purpose of improving translation quality).
Article 18 (Company’s Right to Restrict Service Use and Terminate the Service Agreement)
The company may restrict service use or terminate the service agreement without prior notice for users who violate these Terms or applicable laws. In cases of repeated violations, the company may take necessary measures in accordance with relevant laws against the account or the organization to which the account belongs.
Restrictions on service use and termination of the service agreement under paragraph 1 take effect when the company notifies the member of its decision.
Examples of actions that may lead to service use restrictions include:
Using another person’s account or using the service for illegal purposes
Interfering with the operation of the service
Registering sensitive information (e.g., name, resident registration number) in the Knowledge Base
If the company terminates the paid service agreement due to the member’s fault under this Article, the company is not obliged to refund any fees to the member.
Article 19 (Intellectual Property Rights)
Copyright and other intellectual property rights of texts, voice recordings, and other materials (hereinafter “Original Content”) input by users while using the service belong to the users. If the user is not the copyright holder, all responsibility lies with the user, and the user must compensate and indemnify the company for any damages caused to the company or third parties.
Intellectual property rights policies for translation results generated through free or paid services are as follows:
Free Service (Free Plan): Copyright and other intellectual property rights of translation results created through the service belong to the user. However, by agreeing to these Terms, the user is deemed to grant the company a perpetual, royalty-free license to use, reproduce, modify, and distribute the translation results for the purposes of service operation, improvement, promotion, and research for developing new services.
Paid Services (Pro Plan, Enterprise Plan): Copyright and other intellectual property rights of all user data, including translation results generated through the service, belong to the respective users. The company shall use the user data only for limited purposes necessary to provide the service (e.g., server log storage, function execution) and shall not use it for AI model training or other purposes without prior consent.
Users warrant that any Original Content input while using the service does not infringe on the copyrights or other intellectual property rights of third parties, and they bear full legal responsibility for this. If a legal dispute arises between the company and a third party due to a breach of this warranty, the user shall indemnify the company at their own expense and compensate for any damages incurred.
Article 20 (Company’s Obligations)
The company shall not engage in acts prohibited by applicable laws or these Terms, or acts contrary to public order and morals, and shall make every effort to provide the service continuously and stably.
The company shall address any opinions or complaints raised by members regarding the use of the service if deemed valid and shall inform the member of the process and results of such handling.
In accordance with the Act on Consumer Protection in Electronic Commerce, the company shall retain the following records for the periods specified:
Records related to contracts or withdrawal of subscription: 5 years
Records related to payment and supply of goods or services: 5 years
Records related to consumer complaints or dispute handling: 3 years
Article 21 (User Obligations)
Users may use the service only if they agree to these Terms and must comply with all other regulations, notices set by the company, and applicable laws related to the service.
Users must not input or transmit personal information, confidential data, or any information that should not be disclosed while using the service. The company is not responsible for any issues arising from such actions.
Users shall not engage in the following acts while using the service:
Using the service or accessing the system in an abnormal manner not prescribed by the company’s provided methods.
Reproducing, distributing, or commercially using information obtained through the service without the company’s prior consent.
Damaging the reputation of or causing disadvantage to others.
Infringing on the copyrights or other rights of the company or third parties.
Using the service for profit-making purposes.
Uploading or distributing materials infected with computer viruses that may cause malfunctions, destruction, or disruption of service-related facilities or information.
Copying, modifying, distributing, selling, transferring, lending, pledging, or allowing others to use any part of the service or included software without the company’s consent, or reverse-engineering, extracting source code, replicating, disassembling, imitating, or otherwise modifying the service.
Impersonating or misrepresenting the company, its affiliates, employees, operators, or third parties, or falsely representing relationships with others.
Transmitting or posting information (including computer programs) that is prohibited from transmission or posting under applicable laws.
Abusing the service by repeatedly canceling and repurchasing within one month, or other acts of improper exploitation of the service.
Violating other applicable laws, these Terms, or detailed guidelines related to the service, and acts that interfere with or delay the normal operation of the service.
Article 22 (Member Obligations)
If a member fails to comply with applicable laws, these Terms, or company policies, the company may temporarily or permanently suspend the member’s use of the service or impose restrictions on service re-enrollment.
Members shall not engage in the following acts while using the service:
Using someone else’s name, card information, or account information to access paid services provided by the company.
Providing false information when applying for or modifying service use, unlawfully using another person’s account or password, using someone else’s identity, or performing SMS authentication without the identity holder’s consent.
Transferring, gifting, or pledging service usage rights or other contractual positions to others or to other accounts, and members may not request the company to allow such actions.
The company is not responsible for any data loss or other issues arising from a paid member’s failure to pay service fees, except in cases caused by the company’s own fault.
Paid members must accurately review the details of the service and the terms of the transaction provided by the company before making a purchase. Any losses or damages resulting from a failure to verify these details shall be borne by the member.
Paid members must manage their payment information directly and the company is not responsible for any issues arising from failure to do so.
Article 23 (Compensation for Damages)
The company and members shall compensate the other party for any damages caused intentionally or negligently in connection with the use of the service.
However, the company shall not be liable for damages in relation to the use of free services, as long as there is no violation of applicable laws.
Article 24 (Limitation of Liability)
The company shall not be liable for service interruptions caused by force majeure, system failures, or other circumstances beyond its control.
Users must maintain backups to prevent data loss during service use, and the company shall not be liable for service disruptions resulting from the user’s fault.
The service is provided "as is," and the company does not guarantee the complete accuracy of translations or their suitability for any specific purpose. The company shall not be liable for any damages incurred by users from using the translation service.
Under no circumstances shall the company’s total liability exceed the amount paid by the user for the service during the preceding three months, and the company shall not be liable for indirect, incidental, special, consequential, or punitive damages.
Article 25 (Interpretation of Terms)
The company may establish separate terms of use and policies for individual services (hereinafter, "Service-Specific Guidelines"), which shall take precedence over these Terms in case of any conflict.
Matters not stipulated in these Terms and the interpretation of these Terms shall be governed by relevant laws of the Republic of Korea, including the Act on Consumer Protection in Electronic Commerce and the Act on the Regulation of Terms and Conditions, as well as customary practices.
Article 26 (Dispute Resolution and Jurisdiction)
In the event of a dispute between the company and a member arising from the use of the service, both parties shall sincerely consult to resolve the dispute.
All disputes related to these Terms shall be subject to the exclusive jurisdiction of the Seoul Central District Court, Republic of Korea, as the court of first instance.
Announcement Date and Effective Date
Date of Announcement: October 2, 2025
Effective Date: October 14, 2025
